RMA Request

Requests for refunds will only be accepted within 14 days of the ship date for domestic purchases. 

Requests for replacements will only be accepted within 14 days of the ship date.

If you have items missing from your shipment, received the wrong items, or your package was lost/damaged during transit, please contact customer service within 48 hrs of receipt/notice.

We will review your request within one to two business days and email you a Return Merchandise Authorization Number (RMA#) with detailed instructions on returning a product, if approved. The RMA# will only be valid for 7 days. Please mark this RMA# on the outside of your return package and mail the package within this 7 day period. We will also specify the address you should direct your return package to in the email. Please be aware that your return will not be processed if you direct your return package to 123 Remodeling warehouse or without a valid RMA# marked on the return package.

  • All Applied Discounts, Custom Duties and Taxes, and Shipping and Handling Fees are NON-REFUNDABLE.
  • The product(s) for return must be in new condition in the original packaging with no missing parts (components, user manual, ect.). A restocking charge up to 15% may be applied if the original packaging is opened or if the product(s) appear to be used.