Terms & Conditions

Terms & Conditions | Privacy Policy | Copyright Notice | Website Disclaimer | Returns Policy | Shipping Policy

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 123 Remodeling Inc’s relationship with you in relation to this website.

The term ‘123 Remodeling’ or ‘123 Remodeling Inc’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 5070 N. Kimberly Ave #C Chicago IL 60630.  The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without 123 Remodeling Inc’s prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.

COPYRIGHT AND TRADEMARK NOTICE

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of 123 Remodeling Inc., Copyright © 2013, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


CREDIT CARDS

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.


LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.


Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.


Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.


Order Acceptance Policy

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. 123 Remodeling reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and 123 Remodeling reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). 123 Remodeling reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at 123 Remodeling sole discretion.
123 Remodeling strives to provide accurate and up to the minute pricing. However, due to the large inventory or vendor preferences we may not be able to update the price in a timely manner. No payment will be completed and charged until price is agreed upon. This can happen after the order is placed online and we verify stock/delivery method and pricing with the consumer. If you have any question on a price, please call. Our intent is never to mislead. Prices of .01 is only to get you to call. Those vendors have asked us to not advertise pricing online and we try to honor that .01 is not a price for any products, ever.


Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether 123 Remodeling signs them or not. We reserve the right to make changes to this site and these Conditions at any time.


Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM U.S. Central Time, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the 123 Remodeling site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us or by emailing sales[@]123remodeling.com

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the 123Remodeling.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Our Store is not responsible for the actions of third parties.


Returns

At 123 Remodeling, we’re here to provide the best customer service in the industry, even if you have items to return. If that’s you, the following detail should provide all the information you need. If you still have questions, please call us at 1-773-685-6095.

The minimum carton return amount is four. If you have three or fewer cartons left over, keep in storage. Extra materials are handy for repairs, should you need them. Otherwise, you may return or exchange four or more unopened, resalable items to 123 Remodeling within 15 days after receipt or will call availability, some restrictions apply.

If you decide to cancel an order, please call us immediately, as all order cancellations must be processed initially by phone. After your first call, we will follow up by e-mail with cancellation or return updates.

Please have your order number ready and follow these easy steps for return authorization and shipping instructions:

  • Call 1-773-685-6095
  • You are responsible for all original shipping and freight costs (typically 10 – 25% of total order) which may be different from the promotional rate on your invoice.
  • Your refund will be processed within 15 days of return.
  • Your refund will be provided via the same method by which you paid, unless you paid cash – in which case, we’ll refund by check mailed Fridays via USPS.
  • A 25% restocking / cancellation fee will be applied for all returned items not purchased with an 123 Remodeling installation, and any items returned without return authorization – including canceled orders and refused shipments. This is in addition to original and return shipping charges, if any.

Non-returnable items:

  • Accessories including trim, adhesives, underlayments, moldings, and cleaning materials.
  • Promotional & Clearance products such as Truckload Specials, Blowouts, Weekly Specials and Clearance items.

Did we deliver the wrong items?

Send us an e-mail at sales@123remodeling.com and include a picture of the item ID on the product label, or simply provide the item ID with a complete description of the product received. We’ll correct the problem right away.

Damages Policy

All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise our customer care department immediately. Out of our total orders placed and shipped, our company only receives 1.0% (actual percentage) in claims initiated by customers. In the slim chance that you receive damaged order, please review the following steps:

  1. NEVER refuse a delivery. Refused deliveries incur additional costs and decrease the chances of getting resolution in a timely manner. Refused deliveries are also subject to initial and return shipping costs, plus 25% restocking fee. Any damages from refused deliveries are non-refundable, and because it was refused, would not be noted. We are not responsible for ANY costs associated with a refused delivery.
  2. Compare your order with the materials received. You (or the person you designate) are responsible for noting on the delivery receipt any damaged or missing items. Upon initial receipt, please look for indication of damage on the outside of the cartons or packaging material. If no notation of damages has been made on the delivery receipt, you can still file directly with the carrier.
  3. DO NOT DISCARD any of the damaged material. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material. Unless otherwise advised by carrier, do not throw away or destroy any damaged material received. 123Remodeling.com cannot be held responsible for any damages or shortages that occur due to the fact that the carrier is responsible once the product leaves our possession.
  4. Customers have 30 days in which to acknowledge a claim.

Conditions

Warranted products are under the discretion of the manufacturer. We will help resolve any concerns you may have but guidelines set forth by the manufacturer are the tolerances we must follow to resolve such concerns. Manufacturers’ warranties do not cover: moisture-related concerns (buckling, cupping and gapping), indents such as scratches from heels, shoes, pets and others; inexperience or customer-related install errors; Color fading and/or darkening is a natural occurrence caused by exposure to UV rays (direct sunlight) and is not considered to be a product defect.

Claims Policy

If you received a defective item or found defects on products before installation, we will be happy to take care of the issue. Please follow the steps below so that your claim may be processed in a timely manner, please fill out RMA Request form or Email sales@123remodeling.com with the following information:

  1. Order number or name on the account
  2. Brief description of the issue
  3. 6 digital pictures clearly showing the issue
  4. Your contact information (email address/working phone number)
  5. Your preference for either credit or replacement

An 123 Remodeling Representative will contact you through email within 1-3 business days to provide you instructions on how to proceed and to assist you with the entire process.

If the digital pictures cannot clearly show the issue, you may be required to send us samples of the defective items.

If pictures and samples are not enough, a third party inspector may be recommended to physically inspect the reported defect. An inspection fee of $250.00 will be charged to the customer and refunded should the inspection report prove that the issue is indeed a manufacturing defect.

123Remodeling.com will ship out replacement/issue credit for the materials AT NO COST should the claim be approved.


Shipping Policy

Shipping Time — Most orders received before 3:00PM U.S. Central Time will ship the same day, provided the product ordered is in stock. Most orders received after 5:00PM U.S. Central Time will ship the next business day. Orders are not processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by 123 Remodeling Inc. or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. If you have any questions, please contact a sales person.

We do not ship to PO boxes. Please contact a sales person for other alternatives.

We are not responsible for any additional taxes, tariffs, and duties that are out of country. These should be considered and taken care of by the customer.

All packages require an adult signature. If the box is damaged or opened, you must sign it as damaged or we cannot provide the proper repairs / replacements.


Taxes

123 Remodeling Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

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